Recommendations for training of experts

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Recommendations for training of quality assurance and accreditation experts

This set of recommendations has been developed within the E-TRAIN project, during the QA staff training workshop that took place on 3 November 2011 in Vienna.


  1. Good knowledge, skills and competences of experts are a key factor for success in peer review processes. QA/accreditation agencies should organise regular trainings* in order to assure the needed capabilities and capacities of their external experts and to promote consistency of decisions in external QA.
  2. Training has to be objective-driven and has to take the national and international context into account .
  3. Training should be offered to all stakeholder groups represented in expert panels; experts can be trained all together or in specific programmes for specific target groups (e.g. students).
  4. Training courses should include the following learning elements: knowledge of external QA, understanding and interpretation of assessment criteria, understanding of different kinds of experts and their roles, team working, audit/review and reporting skills and soft skills (communication and social and skills).
  5. Structured preparatory material should be sent out to participants before the training; interactive communication between trainers and experts is recommended.
  6. The didactic concept of the training should encompass both presentations and case studies/discussions of real life examples of external QA procedures (opportunities for the active involvement of experts).
  7. The training should be evaluated (both evaluation of experts and feedback to experts).
  8. Through the various national trainings a community of well trained experts should be created with the option to share them on an international level.
  9. A „Train the Trainers“ programmes should be established and offered to all ECA members.
  10. A regular exchange of national trainers among ECA countries has to be established.