Recommendations for training of experts
Recommendations for training of quality assurance and accreditation experts
This set of recommendations has been developed within the E-TRAIN project, during the QA staff training workshop that took place on 3 November 2011 in Vienna.
- Good knowledge, skills and competences of experts are a key factor for success in peer review processes. QA/accreditation agencies should organise regular trainings* in order to assure the needed capabilities and capacities of their external experts and to promote consistency of decisions in external QA.
- Training has to be objective-driven and has to take the national and international context into account .
- Training should be offered to all stakeholder groups represented in expert panels; experts can be trained all together or in specific programmes for specific target groups (e.g. students).
- Training courses should include the following learning elements: knowledge of external QA, understanding and interpretation of assessment criteria, understanding of different kinds of experts and their roles, team working, audit/review and reporting skills and soft skills (communication and social and skills).
- Structured preparatory material should be sent out to participants before the training; interactive communication between trainers and experts is recommended.
- The didactic concept of the training should encompass both presentations and case studies/discussions of real life examples of external QA procedures (opportunities for the active involvement of experts).
- The training should be evaluated (both evaluation of experts and feedback to experts).
- Through the various national trainings a community of well trained experts should be created with the option to share them on an international level.
- A „Train the Trainers“ programmes should be established and offered to all ECA members.
- A regular exchange of national trainers among ECA countries has to be established.