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Training: Cultural Competence for Quality Assurance Professionals

We are pleased to invite you to ECA Training “Cultural Competence for Quality Assurance Professionals“, which will take place from 28 to 29 March 2023 at the NVAO, The Accreditation Organisation of the Netherlands and Flanders, Parkstraat 83, 2514 JG, The Hague, Netherlands.


To function effectively in our culturally diverse and increasingly globalising world, in any type of organisation, intercultural awareness and communication skills are an advantage.

If you would like to add to your skills set for effectively communicating and working with international experts and stakeholders in the European Higher Education Area or you’re simply eager to know ways of improving your intercultural communication skills, then understanding how to negotiate cultural differences is crucial.

On this course you’ll learn how to become aware of your own and others’ cultural characteristics, cultural assumptions we all have, the shades of cross-cultural interaction, and their potential for (mis)understanding. You’ll learn different communication styles, how values can change from country to country, and how you can more readily assess and adapt within diverse contexts.


Participation in this training costs 450 euro. The fee for ECA members (i.e. staff from QA agencies that are members of ECA) is 350 euro. The training fee covers the costs of the training and venue, dinner, and light lunches. The fee does not cover any travel costs or accommodation.

Registration is required by 5th of March 2023 through writing an e‐mail with your name and organisation to

After receiving your e‐mail, we will let you know whether it is still possible to participate in the training. If we cannot offer you a place this time your name will be recorded on a waiting list and you will have priority when the training is organised again.


Joanna Domagała, SUCTIA Centre Manager, ECA trainer & Yvonne Overdevest, NVAO, ECA trainer


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